Pocket Elite LLC ("Pocket Elite," "we," "us," or "our") operates the SlapPocket mobile application (the "App") and the website located at https://pocketelite.store (the "Website"). This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use our App and Website.
By downloading, accessing, or using SlapPocket, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our App or Website.
1. Information We Collect
We collect information that you provide directly, information collected automatically when you use the App, and information from third-party services integrated into the App. The types of information we may collect include:
1.1 Information You Provide Directly
- Account Information: If you create an account, we may collect your name, email address, username, and password (stored in encrypted form).
- Profile Information: Any optional profile details you choose to provide, such as a display name or avatar.
- Communications: Information you provide when you contact us for support, submit feedback, or respond to surveys.
- User-Generated Content: Content you create, upload, or store within the App, as applicable to App features.
1.2 Information Collected Automatically
- Device Information: Device type, operating system version, unique device identifiers (such as IDFA or IDFV where permitted), device model, and mobile network information.
- Usage Data: App interactions, features used, session duration, crash logs, performance data, and in-app activity.
- Log Data: IP address, access times, app version, and diagnostic information.
- Approximate Location: General location derived from IP address. We do not collect precise GPS location unless a specific App feature requires it and you grant permission.
1.3 Purchase and Transaction Information
- If you make in-app purchases or subscriptions, Apple processes your payment. We receive transaction confirmation data (such as purchase type, date, and subscription status) but do not receive or store your full payment card details.
1.4 Information from Third Parties
- If you sign in using a third-party service (such as Sign in with Apple), we may receive information permitted by that service, such as your name and email address.
- Analytics and crash reporting providers may collect technical data on our behalf, as described in Section 4.
2. How We Collect Information
We collect information through the following methods:
- Directly from you when you register, use App features, make purchases, or contact us.
- Automatically through cookies, SDKs, and similar technologies when you use the App or Website.
- From Apple App Store and Apple's in-app purchase systems regarding transaction status.
- From third-party authentication, analytics, and infrastructure providers integrated into the App.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, maintain, and improve SlapPocket and its features.
- To create and manage your account and authenticate your identity.
- To process in-app purchases and manage subscriptions.
- To personalize your experience and deliver relevant content.
- To communicate with you about updates, security alerts, and support requests.
- To monitor and analyze usage trends, diagnose technical issues, and improve performance.
- To detect, prevent, and address fraud, abuse, security issues, and violations of our Terms of Service.
- To comply with legal obligations and enforce our agreements.
4. Third-Party Services and Data Sharing
We do not sell your personal information. We may share information with the following categories of third parties, who are required to protect your data in accordance with applicable law and this Privacy Policy:
4.1 Service Providers
We use trusted third-party companies to help us operate the App, including providers for:
- Cloud hosting and data storage
- Analytics and performance monitoring
- Crash reporting and diagnostics
- Customer support tools
- Authentication services
These providers access data only as needed to perform services on our behalf and are contractually obligated to maintain appropriate security measures.
4.2 Apple
In-app purchases and subscriptions are processed by Apple. Apple's handling of your payment information is governed by Apple's Privacy Policy. We receive only the transaction information necessary to deliver purchased content or features.
4.3 Legal Requirements
We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Pocket Elite LLC, our users, or others.
4.4 Business Transfers
If Pocket Elite LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
5. Tracking and Advertising
SlapPocket does not use your data for cross-app tracking or targeted advertising without your explicit consent. If we ever implement tracking that requires permission under Apple's App Tracking Transparency (ATT) framework, we will request your consent before collecting your device's advertising identifier (IDFA).
You can control tracking permissions at any time through your iOS device settings: Settings > Privacy & Security > Tracking.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of data:
- Account Data: Retained while your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes.
- Usage and Analytics Data: Typically retained in aggregated or de-identified form; raw logs may be retained for up to 24 months.
- Support Communications: Retained for up to 3 years to improve support quality and resolve issues.
- Purchase Records: Retained as required for tax, accounting, and legal compliance.
When data is no longer needed, we securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
7.1 Access and Portability
You may request a copy of the personal information we hold about you.
7.2 Correction
You may request that we correct inaccurate or incomplete personal information.
7.3 Deletion
You may request deletion of your personal information. You can delete your account directly within the App (if available) or by contacting us at hello@pocketelite.store. We will process deletion requests within 30 days, subject to legal retention requirements.
7.4 Withdraw Consent
Where we rely on your consent to process data, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
7.5 Opt-Out of Marketing
If we send promotional communications, you may opt out by following the unsubscribe instructions in those messages or contacting us directly.
7.6 California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete personal information, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information. We do not sell or share personal information for cross-context behavioral advertising. To exercise your rights, contact hello@pocketelite.store.
7.7 European Economic Area, UK, and Switzerland (GDPR)
If you are located in the EEA, UK, or Switzerland, you have rights including access, rectification, erasure, restriction, portability, and objection. You also have the right to lodge a complaint with your local data protection authority. Our legal bases for processing include contract performance, legitimate interests, consent, and legal compliance.
8. Children's Privacy
SlapPocket is not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without verified parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at hello@pocketelite.store.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS/SSL), secure storage practices, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. International Data Transfers
Pocket Elite LLC is based in the United States. If you access the App from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. We take steps to ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where applicable.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, through in-app notification or email. Your continued use of SlapPocket after changes become effective constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Pocket Elite LLC
- Email: hello@pocketelite.store
- General Support: hello@pocketelite.store
- Website: https://pocketelite.store
- Contact Page: pocketelite.store/contact
We will respond to privacy-related requests within 30 days.